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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Exceptions for Returns

Digital download purchases are non-refundable. These files are placed onto your store account and immediately available upon purchase. Because of this no refunds can be issued for digital product purchases. If you place an order with both physical & digital items, your downloads will be available upon shipment of your physical order.

Domestic Shipping

When you place an order, we will estimate shipping fees for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For domestic orders, FedEx is the preferred carrier. Please see the below chart for estimate arrivals on available shipping methods for U.S. customers.

Shipment Method   Estimated Delivery Timeframe (from time order is placed)
Standard   Delivered in up to 4-10 business days
Ground   Delivered in 2-6 business days
2-Day   Delivered in 2-3 business days (if placed by 2PM Eastern)
Standard Overnight
(arrives by 3 pm) 
  Delivered in 1-2 business days (if placed by 2PM Eastern)
Priority Overnight
(arrives by 10:30 am)
  Delivered in 1-2 business days (if placed by 2PM Eastern)

Please Note:
 the above shipping chart applies to U.S. shipping addresses. No PO Box addresses permitted.

International and Canadian Shipping

For important information regarding international/Canadian shipping policies & fees, please visit the International section of this site.